At Snow Peak Shop, we design and curate gear for adventurers who demand precision, durability, and style—whether you’re outfitting your IGT Camp Kitchen, selecting Performance Apparel for the elements, or choosing the perfect Firepit for your campsite. We stand behind our products and want you to be completely satisfied with your purchase. If an item doesn’t meet your expectations, our straightforward returns and exchanges process is here to help.

Our Return & Exchange Policy at a Glance

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unused, in original packaging, with all tags and accessories attached.
  • Process: Initiate a return request via email, then ship the item back to us.
  • Refunds: Issued to the original payment method within 10 business days of receiving your return.
  • Exchanges: Available for size or color variations, subject to stock availability.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective item.

The Detailed Process: Step by Step

Step 1: Initiate Your Return or Exchange Request

Within 15 days of delivery, contact our support team at [email protected] with your order number and details about the item(s) you wish to return or exchange. Please use the template below to ensure we have all necessary information.

Step 2: Prepare Your Item for Return

Carefully pack the item in its original packaging, including all protective materials, tags, manuals, and accessories (e.g., components for Camp Cooking sets or parts for IGT Camp Kitchen systems). Include a copy of your packing slip or order confirmation. For apparel like Bottoms or Outerwear, ensure all original tags are attached.

Step 3: Ship Your Return

Ship the package to our headquarters at:

Snow Peak Shop Returns
1378 Quarry Drive
Dothan, AL 36303
USA

We recommend using a trackable shipping service (like DHL, FedEx, or EMS) and retaining your proof of postage. Return shipping charges are the customer’s responsibility, except in cases of our error or defective products.

Step 4: Processing & Refund/Exchange

Once we receive and inspect your return (typically within 5 business days), we will notify you via email. If approved:

  • Refunds: Will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal). Please allow up to 10 business days for the refund to appear in your account, depending on your financial institution.
  • Exchanges: We will ship the replacement item to you via your chosen shipping method. If the requested item is out of stock, we will contact you to discuss alternatives or issue a refund.

Important Exceptions & Non-Returnable Items

To ensure the safety and integrity of our products for all members of our global community, certain items cannot be returned or exchanged for hygienic or safety reasons, unless they arrive defective or damaged:

  • Last Chance Items: These are final sale products, clearly marked as non-returnable and non-refundable.
  • Personalized or Customized Gear: Any products altered or engraved at your request.
  • Intimate Apparel & Certain Accessories: For health and hygiene reasons, items like specific Apparel (if tags are removed) or used Drinkware cannot be returned.
  • Opened & Used Camp Essentials: Products where sanitation is paramount, such as used Camp Cooking utensils or Cookware that has been exposed to heat/food, cannot be accepted unless defective.

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the product and packaging. We will promptly arrange a replacement or refund.

Return Request Email Template

To expedite your request, please copy, paste, and fill out the following template when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Snow Peak Shop Team, I would like to request a return/exchange for my recent order. Order Number: [Please insert] Name: [Your Full Name] Email: [Your Email Address] Item(s) for Return/Exchange: – Product Name: [e.g., Titanium Single Wall 450 Mug – Drinkware] – SKU/Item Code: [If available] – Reason for Return: [e.g., Size Exchange, Wrong Item, Defective, etc.] – Desired Action: [Refund / Exchange for (specific product/size/color)] I confirm that the item is unused, in its original packaging with all tags and accessories included. Please provide the return shipping address and any further instructions. Thank you, [Your Name] [Your Shipping Address]

Refund Timeline & Method

Refunds are issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). Here’s what to expect:

  1. Processing Time: After we receive your return, inspection and approval typically take 3-5 business days.
  2. Refund Initiation: Once approved, we immediately initiate the refund to your card or PayPal account.
  3. Bank Processing: Depending on your financial institution, it may take an additional 5-10 business days for the refund to be fully posted to your account.
  4. Notification: You will receive an email confirmation once the refund has been processed on our end.

Note: Shipping charges (both original and return) are non-refundable unless the return is due to our error.

Need Assistance?

Our gear-knowledgeable team is here to help you navigate any part of this process. For questions about returns, exchanges, or defective products, contact us:

Email: [email protected]
Address: 1378 Quarry Drive, Dothan, AL 36303, USA

We aim to respond to all inquiries within 24-48 hours, Monday through Friday.

Explore with confidence. Be prepared.
— The Snow Peak Shop Team

This policy is part of our commitment to transparency and trust, as outlined in our Privacy Policy.