Privacy Policy

At Snow Peak Shop, we believe that trust is the foundation of every adventure. Just as we meticulously craft gear for reliability in the wilderness, we approach your privacy with the same thoughtful care and respect. This Privacy Policy outlines how we collect, use, protect, and share information when you visit snowpeaksoutdoor.com or make a purchase from our global community of style-conscious explorers.

Our operations are based in Dothan, Alabama, USA, and we serve adventurers worldwide (excluding certain parts of Asia and limited remote territories due to logistics). By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect information that helps us provide a seamless, secure experience—from browsing our curated collections to finalizing your purchase of Performance Apparel, IGT Camp Kitchen components, or Campsite Living essentials.

Information You Provide Directly:

• Identity & Contact Data: Name, email address, shipping/billing address, phone number.
• Transaction Data: Purchase history, product selections (e.g., Firepits, Coolers, Outerwear), payment method preferences.
• Communication Data: Messages to our support team, feedback, inquiries sent to [email protected].
• Account Data: If you create an account, username, password, and preferences.

Information Collected Automatically:

• Device & Browsing Data: IP address, browser type, device identifiers, operating system, referring URLs.
• Usage Data: Pages viewed, time spent on site, click patterns, menu interactions (e.g., time spent exploring Accessories, Camp Cooking, or Packs & Bags categories).
• Location Data: Generalized geographic location (country/region) to determine shipping availability and display appropriate currency.

Information from Third Parties:

• Payment Processors: Transaction confirmation and limited billing information from our PCI-DSS compliant partners (Visa, MasterCard, JCB, PayPal). We never store your full payment details on our servers.
• Service Providers: Analytics, marketing, and fraud prevention data from trusted partners.

2. How We Use Your Information

We use your data with the same precision and purpose that defines our gear—ensuring functionality, reliability, and a superior experience.

• To Process & Fulfill Orders: Manage purchases, shipping, returns, and customer support for products across all categories from Bedding to Camp Accessories.
• To Secure Transactions: Implement enterprise-grade security measures, prevent fraud, and encrypt all transactions through world-class payment providers.
• To Enhance Your Experience: Personalize site content, recommend products (such as Camp Cooking gear or Performance Apparel) based on browsing behavior, and optimize site performance.
• To Communicate: Send order confirmations, shipping updates, and respond to inquiries. With consent, share curated updates about new arrivals (e.g., Last Chance items or new IGT components).
• To Improve Our Services: Analyze aggregated usage data to refine product offerings and website functionality.

3. Data Sharing & Disclosure

We treat your data with the discretion and respect befitting our community. We do not sell your personal information.

• Trusted Service Providers: We share data only with partners essential to our operations—payment processors, shipping carriers, IT security, and analytics providers—all bound by strict confidentiality agreements.
• Legal Compliance: We may disclose information if required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer data may be transferred as part of the transaction, with notice provided.
• With Your Consent: We share data only when you explicitly permit us to do so.

4. Data Storage & Security

Your trust is our foundation. We implement robust measures to protect your information, mirroring the durability of our products.

• Storage Location: Data is stored on secure servers, primarily in the United States, with appropriate safeguards for international transfers.
• Security Measures: We use encryption (SSL/TLS), firewalls, access controls, and regular security assessments. All payment data is handled directly by our PCI-DSS compliant partners.
• Data Retention: We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

5. Your Rights & Choices

As an explorer, you value control—over your gear and your data. We respect that.

• Access & Correction: You may request access to or correction of your personal data.
• Deletion: Request deletion of your data, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing emails via the link in any message or by contacting us.
• Do Not Track: Our site does not alter its data collection practices in response to “Do Not Track” signals, but you can manage preferences via cookie controls.
• International Users: While we display prices in USD and ship globally (with noted exceptions), we comply with applicable data protection laws, including GDPR for European customers.

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

6. Cookies & Tracking Technologies

Like the modular components of our IGT Camp Kitchen, we use cookies—small, functional pieces of data—to enhance your browsing experience.

• Essential Cookies: Required for site functionality, such as maintaining your cart (containing your selected Bottoms, Drinkware, or Lights) and secure checkout.
• Analytics Cookies: Help us understand how adventurers navigate our site (e.g., journey from Camp Accessories to Furniture) to improve layout and product placement.
• Preference Cookies: Remember your language, currency (USD), and regional settings.
• Advertising Cookies: Used to deliver relevant product announcements (like new arrivals in Outerwear or Pets collections) on other platforms.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.

7. International Data Transfers

We serve a global community from our base in Alabama. Data may be transferred to and processed in countries outside your residence. We ensure such transfers comply with legal safeguards (e.g., standard contractual clauses) to maintain protection.

8. Children’s Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with data, please contact us immediately.

9. Changes to This Policy

We may update this policy periodically to reflect changes in practices, laws, or our product offerings (such as expansions in our Camp Cooking or Apparel lines). The “Last Updated” date at the top will indicate revisions. Continued use of our site after changes constitutes acceptance.

10. Contact Us

Explore with confidence. Be prepared.
— The Snow Peak Shop Team