At Snow Peak Shop, we are adventurers crafting gear for adventurers. Our commitment to precision, durability, and style extends beyond the trail to every aspect of your experience with us. We design our shipping and returns processes with the same reliability built into our products, ensuring you can explore with confidence.

Shipping Information

We ship globally to most regions (excluding some remote areas and parts of Asia). Our goal is to get your gear to you securely and efficiently.

Order Processing & Delivery Timelines

  • Order Processing: All orders are processed within 1-2 business days after payment confirmation.
  • Shipping Methods & Delivery Times:
    • Standard Shipping: Shipped via DHL or FedEx. Delivery typically occurs within 10-15 business days after dispatch. A flat shipping fee of $12.95 applies.
    • Free Shipping: Available on orders over $50, shipped via EMS. Delivery typically occurs within 15-25 business days after dispatch.

You will receive a tracking notification via email once your order ships. Delivery times are estimates and may be affected by customs processing or local carrier delays.

Returns & Exchanges: Our Commitment to Your Satisfaction

We stand behind every piece of gear we curate. If an item doesn’t meet your expectations, our straightforward process is here to help.

Policy at a Glance

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unused, in original packaging, with all tags, manuals, and accessories attached.
  • Process: Initiate a return request via email, then ship the item back to our headquarters.
  • Refunds: Issued to the original payment method within 10 business days of receiving your return.
  • Exchanges: Available for size or color variations, subject to stock availability.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective item.

The Detailed Return & Exchange Process

Step 1: Initiate Your Request

Within 15 days of delivery, contact our support team at [email protected]. Please include your order number and details about the item(s) you wish to return or exchange. Using the template below will help us assist you faster.

Step 2: Prepare Your Item

Carefully repack the item in its original packaging, including all protective materials, tags, manuals, and accessories. This is crucial for systems like IGT Camp Kitchen or sets for Camp Cooking. For Apparel, Bottoms, or Outerwear, ensure all original tags are attached. Include a copy of your packing slip or order confirmation.

Step 3: Ship Your Return

Ship your package to our headquarters:

Snow Peak Shop Returns
1378 Quarry Drive
Dothan, AL 36303
USA

We strongly recommend using a trackable shipping service (like DHL, FedEx, or EMS) and retaining your proof of postage.

Step 4: Processing & Refund/Exchange

Once received, we inspect your return (typically within 5 business days) and notify you via email.

  • If approved for a refund: We will process it to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • If approved for an exchange: We will ship the replacement via your chosen method. If the item is out of stock, we will contact you to discuss alternatives or issue a refund.

Important Exceptions & Non-Returnable Items

To ensure safety and integrity for our global community, certain items cannot be returned or exchanged for hygienic or safety reasons, unless they arrive defective or damaged:

  • Last Chance Items: Products in this category are final sale, clearly marked as non-returnable and non-refundable.
  • Personalized or Customized Gear: Any products altered or engraved at your request.
  • Intimate Apparel & Certain Accessories: For health reasons, specific apparel items (if tags are removed) or used Drinkware cannot be returned.
  • Opened & Used Camp Essentials: Products where sanitation is paramount. This includes used Camp Cooking utensils, Cookware that has been exposed to heat/food, or other similar gear. These cannot be accepted unless defective.

Received a damaged or defective item? Contact us immediately at [email protected] with photos. We will promptly arrange a replacement or refund.

Refund Timeline & Method

Refunds are issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).

  • Processing & Approval: 3-5 business days after we receive your return.
  • Refund Initiation: Once approved, we immediately initiate the refund.
  • Bank Processing: Depending on your financial institution, it may take an additional 5-10 business days for the refund to be fully posted to your account.
  • Notification: You will receive an email confirmation once the refund is processed on our end.

Note: Original and return shipping charges are non-refundable unless the return is due to our error.

Need Assistance?

Our gear-knowledgeable team is here to help. For questions about returns, exchanges, shipping, or defective products, contact us:

Email: [email protected]
Address: 1378 Quarry Drive, Dothan, AL 36303, USA

We aim to respond to all inquiries within 24-48 hours, Monday through Friday.

Explore with confidence. Be prepared.
— The Snow Peak Shop Team

This policy is part of our commitment to transparency and trust.