Designed for the style-conscious explorer, our FAQ is crafted with the same clarity and intention as our gear. Find clear answers to common questions about your journey with Snow Peak Shop.

Product & Collections

What makes Snow Peak products unique?
Our products—from IGT Camp Kitchen systems to performance Apparel and Campsite Living essentials—are designed with thoughtful intention. They blend modular functionality, elegant design, and reliable performance, crafted to inspire and equip your adventures.
Do you offer products for pets?
Yes. Our Pets collection is curated for adventurous companions, ensuring they are equipped for the outdoors just like you.
What does “Last Chance” mean?
The Last Chance menu features discontinued, limited-edition, or final-stock items. These are unique finds for completing your kit—available only while supplies last.

Ordering & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, global transactions.
Can I modify or cancel my order after placing it?
To ensure swift processing, orders are prepared quickly. Please contact us immediately at [email protected] if you need to make a change, and we will do our best to assist before your order ships.

Shipping & Delivery

Where do you ship from, and how long does processing take?
All orders are hand-checked and prepared at our base in Dothan, Alabama, USA. Processing takes 1-2 business days before dispatch.
What are my shipping options?
  • Standard Shipping ($12.95): Via DHL or FedEx. Delivers in 10-15 business days after dispatch. Includes full tracking. Ideal for Camp Cooking or Outerwear with balanced speed.
  • Free Economy Shipping: Via EMS for orders over $50. Delivers in 15-25 business days after dispatch. Includes basic tracking. Perfect for planning ahead for Campsite Living or Apparel collections.
Do you ship worldwide?
We ship globally to serve our community of adventurers. However, due to complex logistics, we are currently unable to ship to certain parts of Asia and a limited number of remote territories. If unsure about your location, please contact us.
How can I track my order?
A tracking link will be sent to your email once your gear is dispatched. You can follow its journey directly from your inbox.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of you receiving your item. The product must be unused, in its original packaging, and with all tags attached. Please initiate the process by contacting our customer service team.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped). We recommend using a trackable service for your return.
How long does a refund take?
Once we receive and inspect the returned item, refunds will be processed to your original payment method within 5-10 business days.
Our Philosophy: Just as our gear is built for reliability, our service is built on transparency and trust. We provide clear communication, straightforward policies, and dedicated support because your journey deserves a seamless beginning.

Your adventure awaits. For questions not covered here, our gear-knowledgeable team is ready to assist.

📧 [email protected]
đź“Ť 1378 Quarry Drive, Dothan, AL 36303, USA

Explore with confidence. Be prepared.

— The Snow Peak Shop Team

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